At FlowerDeliveryJapan.com, we aim to provide fresh, high-quality flowers and reliable gift delivery services across Japan. Please read our cancellation and return policy carefully before placing your order.

Cancellation Policy

Customers may cancel their order by contacting us via phone or email at least 2 days before the scheduled delivery date (Japan Time).

• Cancellations requested within this timeframe will be accepted

• Once the order is processed or prepared, cancellation is not possible

• Due to the perishable nature of flowers and fresh products, late cancellation requests cannot be accommodated under any circumstances

Return & Replacement Policy

We take quality seriously and ensure every product is carefully prepared and delivered in excellent condition.

• If a product arrives damaged or defective, we will provide a free replacement

• Customers must report any issue with clear details and supporting information as soon as possible after delivery

• Replacement requests are reviewed and handled promptly by our support team

Refused Deliveries

If a recipient refuses to accept the delivery:

• The sender may be held fully responsible for the cost of the order

• Refused deliveries are not eligible for refunds or replacements

Customer Support Commitment

At FlowerDeliveryJapan.com, we are committed to handling every concern with care and fairness. If you experience any issue with your order, our support team will respond sincerely and work to provide the best possible solution.

We appreciate your understanding and thank you for choosing FlowerDeliveryJapan.com for your flower and gift delivery needs in Japan.